If you were absent at the time of product delivery, the delivery company will post an absence notice.

Please contact us for re-delivery by the method described in the contact form.

Please note that if the storage period at the delivery company's office has passed and the product is returned to us, the return shipping fee will be borne by the customer.

Orders that have passed more than 14 days from the order date due to delay in arrival or sold out will be canceled and refunded at our discretion.

In the case of a large number of orders, we may arbitrarily cancel or refund only partial shipments and delayed arrival / sold out orders in order to prioritize early delivery.

Canceled orders will be refunded to the original method of payment.

Please contact us if you would like to request a refund using another payment method.

(For non-members, refunds will be made using the original method of payment.)

All product prices do not include taxes or customs duties.

Please note that in accordance with the regulations of the customs office of the country concerned,
if you refuse to receive the product due to customs duties,
we will refund the amount after deducting the round-trip shipping fee and customs duties.

For detailed information on customs duties,
please contact the customs office of the country concerned.

* You can apply for a return within 7 days after receiving the product.

* If you wish to return, please inquire on the bulletin board.

* Exchanges are not available. Please apply for a return and then place a new order.

* After the return period has passed, returns will not be accepted under any circumstances.

* In case of a return, please send the product back in the same cardboard box you received it in.

* Return due to customer's circumstances: return shipping fee (prepaid)
(If the amount after the return falls below the free shipping threshold, the initial shipping fee may be added.)

[If we cannot accept returns]

* Products that have been delivered for more than 7 days

* Products that were damaged or soiled by the customer
(exception for damage to the box that occurred when the cardboard box was opened to check the product)

* Items that have been used and whose value has decreased over time

* Products that have been used once, have been soiled or damaged due to trying on, etc.

* Products that have been repaired or washed after delivery

* If any of the above is confirmed during inspection,
the customer will be responsible for the round-trip shipping fee, redelivery shipping fee, and handling fee,
and the product will be returned. Please note.

[In case of our fault]

* It is possible to respond more quickly if you send an image of the product to the customer center.

* If you are a non-member, we will refund your payment method.

Cancellations before delivery will be handled within 1-2 days, and cancellations after delivery will be handled after the product has been inspected.

* It is possible to cancel part or all of the products.

* In case of cancellation, it is also possible to refund with POINT that can be used immediately.

* Please contact the customer center for cancellation procedures.
It will take 1-2 weeks for the refund to be processed. Please note that the period varies depending on the payment method.

* It is also possible to refund by means of payment. However, depending on the payment method, there is a possibility that the amount after deducting the transaction fee may be refunded.

* For detailed inquiries about refunds, please contact the payment company email you received at the time of payment.

Where can I check the size tip?

You can check detailed size information on the product detail page.
This size tip is a standard size of 23.5 cm, there may be individual differences. Please refer to it.

How should I check the size?

Some items may be smaller or larger than standard sizes.
Please be sure to check the detailed size on the product detail page.
In addition, the size tip is an individual's comfort and may differ depending on the individual. (This size is not guaranteed to be perfect)
For more detailed size information, please contact us at Q&A.

New Shoe Odor

If you notice a new shoe smell, try using a deodorizer or place a green tea bag or some coffee grounds inside the shoes.
Both have excellent deodorizing and moisture-absorbing properties and can help remove unwanted odors.

Insole Slightly Lifting

We use a soft adhesive that naturally bonds under pressure when worn.
As you continue wearing the shoes, the insole will gradually settle and attach to the sole, so there is no need to worry.

Widening the Shoe Width

Insert a shoe stretcher into the shoes and use a hair dryer from a distance of at least 50 cm, blowing warm air for about 10–20 minutes.

Please note: applying heat for too long may cause deformation depending on the material.